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Medical Center Supply |
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The following are excerpts from letters and emails we received from former customers who have given us a chance to help when thy had a service problem. These kind folks have given permission to have their comments published here. Copies of the originals are here in our office for inspection (we aren't clever enough to make this stuff up...). We would like to hear from you - good or bad - so please email us at feedback@medicalcentersupply.com
You guys are FANTASTIC!!! I hope you remember me; I called you a couple of weeks ago to order a new lift chair. While on the phone, I was complaining to you how my dad's old chair was only a couple of years old when it broke. You asked what was wrong with it & when I told you about the motor, you said that all it might need was a new collar thing on the motor shaft. You sent the part - a whopping $22.00 order - and even faxed my husband instructions in how to put it on! I wanted to check on buying a $600.00 chair, and you talked me into a $22.00 part!! That's the most fantastic customer service I've ever seen in my life!!!! If you guys don't go broke first, I'll promise you one thing - I will always call you when I need something medical for my dad - and I'm going to tell everyone at his assisted living center about you guys!!!!! I hope the cookies I sent made it safety there; and that you enjoy them. Thank you again!! Judy Salles, Ft Worth, TX
Thank you so much for all your help in getting the oxygen concentrator for my dad, and for the good deal we got. You were right - the rebuilt machine seems to be every bit as good as a new one, for a whole lot less. Even though I had to wait for a couple weeks to get it, it was sure worth it. Thanks for keeping me informed of where my order was while we waited; it sure was nice to know that somebody was working on getting it to me. I will definitely be ordering from you guys again! James Reynolds, Los Angeles, CA
Thanks for your help on the part for my mom's electric bed. The hand control fit perfectly - pretty good service from an email picture! Mom will be needing a walker in the next few weeks, and I'll be talking with you then. Thanks again! Judy Davenport, Miami, FL
I think we have found a new source for wheelchair parts! My maintenance supervisor had been ordering out of one of those mail order catalogs for the last few years; those folks were kind of slow, and you didn't know if you were going to get the parts until (or if) they arrived. Thanks for keeping us so informed. We are working up a stock order now; you should be getting it soon (thanks for the tip on always ordering the same color upholstery - this will make it so much easier!). Thanks again, David Simpson, Augusta, GA
Thanks again for all you did for my dad in his final days. We kept the wheelchair, as my aunt is donating it to her Church. Thanks for taking back the roller walker; the credit showed on my card when you said it would. I wish everybody was as helpful as you guys were during these trying times. Anne Davis, Troy, MI
I wanted to write and thank you for the help you gave me on the paraffin bath I bought from you. It does work as good as the one at my rehab place, just like you said. I can't believe you talked me out of that expensive one I was going to buy - I'm sure you would have made more on that big one like they had. My mom in New York state is going to need a lift chair when she gets out of the hospital; you will be hearing from her soon!! Bill Coventry, Madison, WI
I just wanted to thank you for helping me fix my sterilizer. I was ready to buy a new one because it wouldn't get hot enough, and you took the time to ask me what it was doing, and suggested working that wire around in the reservoir where the water goes. That seemed to do the trick!! I'm not sure how helping me got you any money in your pocket, but I can promise that any time I need anything from now on, I will come to you first!! Thanks Again! Dr. William Preston, Cincinnati, OH
To Whom it May Concern: Thank you for helping me with the floor pole system for my dad's bathroom. It has really made a difference in his life! He can walk OK when he gets up, but his knees make it really hard for him to get up and down. This pole will let him live in his own house for a few years longer, and that's what he really wants. It took a couple of weeks or so to get the pole, and I appreciate you keeping me informed of the delay - It was well worth the wait. James Guntherson, Detroit, MI
Gentlemen: Thanks for the wheelchair ramp you sent last week. It was an ideal situation for my circumstances-two vehicles that can carry my daughter's scooter. This was a far cheaper solution than mounting two lifts inside the vans. Thanks for the suggestion, and for handling such a smooth transaction. I have your store bookmarked on my computer and will be checking it often. Thanks again! Bill Wilkins, Tampa, FL |
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