Ordering 

We do our best to make shopping on our site a simple process.  You can order in five easy ways:

1. Order Online:  Use your Visa, MasterCard, Discover or American Express safely on our secure order page.   
2. By Telephone: To charge to your credit card, call us toll free at 888-871-0312 or 662-328-1493.
3. By Fax: Select Fax Order from the payment method list when ordering.  Print the order form from your web browser (select Print from the File menu) and fax it toll free to 888-871-2125 or to 662-328-1480.
4. Mail Order: Select Fax Order from the payment method list when ordering.  Print the order form from your web browser (select Print from the File menu) and mail the form to: Medical Center Supply, 1835 Highway 45 North, Suite 225, Columbus, MS 39705
5. Open Account (Government agencies only, please): Call us toll free at 888-871-0312, or at 662-328-1493 and we will establish your account and take your order.

Payment Methods

We accept Visa, MasterCard, Discover and American Express credit cards, most bank debit cards, money orders, and cashier's checks.  We also take personal checks for payment, but the shipment will be held until the check clears (sorry about this, but after being burned one time too many, we have no choice - "the innocent suffer from the deeds of the few"...).  We will ship COD via UPS, but it will take longer and we will have to charge you the shipping and COD fees.  UPS will only accept cashier's checks or money orders for payment.  We cannot ship COD to anywhere outside the USA or Canada.

Selling Restrictions

PLEASE NOTE: Due to non-compete restrictions we have with the sale of a previous medical equipment service business, we cannot sell to customers in the states of TN, KY, AL, MS, AR, the very southern counties of IN & IL, and the panhandle of FL. We hope this does not cause an inconvenience, but we agreed to these restrictions, and we keep our word.

Shipping and Delivery

Our folks electronically process orders throughout the day to give you the fastest service possible.  Many orders are shipped directly from our manufacturer's warehouses. This can be both good and bad; good because this reduces costs to the minimum, saving you money.  Not so good sometimes because our manufacturer's, good as their products are, sometimes don't share our "sense of urgency" when shipping is concerned.  Most of the major ones, Invacare and Sunrise, for instance, ship within 24 hours.  It's not unusual, depending on how close one is to a distribution center, for a customer to order a product one day and receive it the next day, but I wouldn't want to promise that.  What we can promise is that we will follow up on your order until you receive it.  It is someone's job in our office every day to follow up on all open orders until they are received, and to keep you informed as to the status.

Shipping is always free in the continental U.S. (except for wheelchair parts).  We do international shipping to most locations; please email us at custservice@medicalcentersupply.com and we will figure rates, shipping times, etc.

For our very large products (beds and lift chairs, for instance), we offer in-home "White Glove" delivery and setup for a $125.00 additional charge.  Some competitors do this on all their orders, adding it into their quoted price.  We don't think this is fair, because many customers have relatives, friends, etc that can help unload these items from the truck, saving that expense.  The trucking company will advise when the item is to be delivered, and you can make arrangements to have someone there to help.  If you don't have anyone available to help, or if you would just rather have the delivery people handle setup for you, you can make that selection at the same time you add the product to the shopping cart.  If you see something in these pages that you need this service for, and the option to select delivery is not on the page, just E-Mail or give us a call, and we will take care of it.

Product Warranties

The short answer is: whatever the individual manufacturer provides.  We have tried to relay the warranty information with each product description; if we have missed one, please call or E-Mail and we will get you the information or fax you a copy of the warranty.  Each product will have a warranty card included with the shipment; it is very important to get that filled out and mailed back to the manufacturer.  If there is ever a problem with something you purchased from us, please let us know - we want to hear from you so we can help.  Many times, we can relay some information on the telephone or E-Mail that can solve the problem. 

Returns

You've seen our "Handshake Guarantee" on our pages; we believe in that.  We do feel most folks are honest, and they wouldn't ask us to take something back unless it was really necessary.  All we ask is that you treat us like you would want to be treated if you were in our place.   The following are our thoughts, and the reasoning behind them.

We will accept returns on most products or parts within 30 days of receipt (NOTE: for products that are non-returnable, please see below), as long as they are in unused, original condition, with all original packaging, components, instructions, and warranty materials.  In other words, if it can be resold as new, we will take it back.  If there was a problem that was our fault, we will have the item picked up at no charge.  For any other reason, you pay the return shipping charges and our cost of shipping the product to you (if applicable).

Returnable Items

How much will you get back?  Well, it depends on what products you have purchased.  Nearly all the manufacturers we deal with have restocking fees on returned equipment.  At our pricing structure, we simply cannot afford to absorb these fees.  But we also won't charge you any more than they charge us.  Listed below are the restocking fees we must charge:

1. Invacare products: This company, as well-made and dependable as their products are, has a flat 25% restock charge on anything that leaves their warehouses.
2. Ramps: All new products have  a 15% restock charge.  Items that show any use whatsoever are not eligible for returns.
3. Sterilizers: New sterilizers can be returned for a restocking charge of 20%.
4. Ultrasonic Cleaners: New, unused ultrasonic cleaners have a 25% restock charge.
5. Scales: New, unused scales may be returned for 20% restock charge.
6. Paraffin Baths: May be returned in new condition with a 20% restocking charge.
7. Standing/Sitting Aids:  May only be returned if in new, uninstalled condition within 15 days of purchase with a 20% restocking charge.
8. Repair Parts: New, uninstalled parts that we stock will nave no restocking charge.  In other words, when you remove it from the box and it is obvious that it is not the correct part, you may return it to us for full credit less the cost to ship it to you.  For special order parts, it depends on where the part comes from, but normally, uninstalled parts can be returned - we will charge whatever restock charge our sources require.  We pay the shipping on most all parts orders, but of course that shipping was not "free";  if you return a part to us, we will deduct our cost of shipping from the price you paid for the parts when we process the refund.  Again, our goal is simply not to lose money on returns.

Please email us at returns@medicalcentersupply.com or call our toll free number 888-871-0312 and request a Return Authorization (RA) number, and we will let you know how and where to return the item.  The RA number also helps us track the return and speed your refund to you.  It is hard to determine exactly how long it will take to get your refund, as the factory has to receive and inspect the item before they can determine its condition.  As soon as they credit us back for the item, we will immediately refund you in the same manner as you paid for the item (credit on a credit card, check mailed for check paid, etc).

Non-Returnable Items

1. Bathroom products (commode/shower chairs, shower wheelchairs, transfer benches, commodes, etc) that have been used cannot be accepted for return; I think anyone can understand why.
2. Repair parts that have been marked up, scratched, etc, and electrical parts that have been installed cannot be returned; our parts sources won't take parts back that have been installed for any reason.
3. Lift Chairs: This is a policy change for our company, and has become somewhat of a "sore subject" for me personally. Our lift chairs are built to order by Med Lift & Mobility, who, based on my years of  experience in lift chair repair, is the finest, and has the best customer service, of any lift chair manufacturer in the country.  However, in the past few months, we have had customers ask for refunds, not because of the quality of the chairs, but because: 1) "The chair didn't exactly match my curtains"; 2) "The chair measures 18 1/2" from the floor instead of 19",  and 3) "The chair won't fit the turntable that I built for it..."  Because those folks at the factory are so nice, they worked with me to get partial refunds for these customers, but I can't ask them to do it anymore.  We would love to sell you a lift chair; I think you will find that it is the highest quality, best made chair in the world today.  However, if you order it, it is yours, and all sales are final.

Shipping Charges

Most of our products ship free within the continental United States.  But that doesn't mean that it doesn't cost anyone anything (actually, we should say "shipping included" - anyone who believes that shipping is "free" please stand up...).  If you return a product within the guidelines above, and we refund you the total amount that the manufacturer gives us, that still leaves the shipping charges that we absorbed in getting the product to you; we ask that in addition to your paying the return shipping charges, we will deduct our original shipping charges to get the product to you.  If we shipped the wrong product, we will either credit your expense to return the item, or we will have the carrier pick up the item.  As mentioned earlier, our goal is simply not to lose money on returns.

Competitor's Policies

We have calls and e-mails every so often questioning just why we go into all this detail on returns, like we are expecting this to be a problem.  They even mention that "other web sites don't tell us all this".  I think that is the real problem; they just don't tell you.  When a problem occurs, then you find out what their real policies are.  A favorite trick is to claim not to charge any restocking fee, EXCEPT for "SPECIAL ORDER" merchandise - then when you try to return something, you find that WHATEVER you ordered seems to be SPECIAL ORDER!!  There are not many other businesses that buy more from Invacare than we do, and they still charge us 25% on anything they ship that is returned.  If they charge us that amount, they are certainly charging our competitors the same amount.  If they don't tell you upfront that they have to pass that cost on to you, they certainly will when you ask to return something!   If they don't, then they are slowly going out of business; they just don't know it yet!  We just thought it more fair to tell you upfront.   If you have any question specific to your situation that aren't addressed here, please e-mail us and we will do our best to help.

Sales Tax

Since we are based in Mississippi, all applicable sales tax will be added for Mississippi residents (we agree, they don't deserve it, but I am just a little guy...).  If you are located in Mississippi and are tax exempt, please fax us a copy of your exemption certificate or certificate of resale the same day you send in your order.  Out of state orders are tax exempt.

Privacy

This one is easy.  We care about you and your privacy, and we will never, under any circumstances give, sell, or trade your personal information with anyone.  Your information is for our internal and shipping use only.  We may, from time to time, send you an e-mail letting you know of new products or services you may be interested in, but if you reply back to us requesting to be off our list, you won't hear from us again.  We get plenty of junk mail ourselves, and we won't add to yours to make a few dollars by selling information.  In short, if someone sends you junk correspondence, you can be assured that they didn't hear about you from us!!

Contact Information

Telephone            

Toll Free 888-871-0312 or 662-328-1493

FAX

Toll Free 888-871-2125 or 662-328-1480

Postal address

Medical Center Supply

1835 Highway 45 North  Ste 225

Columbus, MS 39705

Electronic mail

General Information: info@medicalcentersupply.com
Sales: sales@medicalcentersupply.com
Customer Support: custservice@medicalcentersupply.com
 

Send mail to webmaster@medicalcentersupply.com with questions or comments about this web site.